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  • Warranty/Service

    All ALX Rods are covered by a limited warranty against workmanship and materials for the original owner. ALX Rods will inspect all rods and determine if failure was due to workmanship or materials. For damage determined to be the result of defect, ALX Rods will promptly repair/replace the product with no charge. Upgrades and model changes are not available.

    • ENOX: 5 Years (60 months)
    • ZOLO: 3 Years (36 months)
    • OXIM: 2 Years (24 months)
    • IKOS & VYRO: 1 Year (12 months)
    • CUSTOM RODS: Based on the blank series used

    All warranty claims require proof of purchase and a completed Warranty Claim Form. If you have registered your rod or purchased direct, your proof of purchase may already be on file with us.

    Time period is based on the date of purchase recorded at registration proven by receipt or date of manufacture (based on serial number) if the rod is unregistered. You may register your rod here. 

    If an ALX Rod is replaced under warranty at no charge to the customer, the newly replaced rod will receive the remainder of the original warranty. Consequently, in the event that the second product fails, the date of sale of the original retail purchase is to be used as the beginning date when calculating months of service. 

    Damage or failure resulting from normal wear and tear, misuse, neglect, accidents, theft, unapproved alterations, intentional damage, loss, or acts of God are not covered.

    TO MAKE A WARRANTY CLAIM

    To make a warranty claim, please ship the entire damaged rod, prepaid, along with a FULLY completed Warranty Return Form. Broken rods may be cut down to minimize shipping cost. Clearly mark the damaged section.

    US Customers Send directly to:

    ALX Rods
    Attn: Warranty
    105 Contract Drive, Suite 100
    Aiken, South Carolina 29801

    RODS DEEMED UNREPAIRABLE WILL NOT BE RETURNED UNLESS THE CLAIMANT PAYS FOR RETURN SHIPPING.

    Allow 2 weeks for processing

    Download the Warranty Claim Form

     

    SURE SET REPLACEMENT

    Stuff happens – and it’s usually at the worst time. So that we can help you get back to fishing faster, we offer a one-time per rod, no questions replacement policy for rods that have been registered to original owners.

    Please note this is a replacement program we offer specially for our customers. Defects are covered by our warranty program. Upgrades and model changes are not available.

    ***Custom Rods are not eligible for the SureSet Program. Please contact us for details.*** 

    How it works:

    • Call us at 866-628-5052 ext 2 to use your one time per rod SureSet Replacement Program
    • The SureSet Program is for the original purchaser and is not transferrable. Any rod purchased under the SureSet program is not eligible for future replacement.
    • Please email the following information to contact@alxrods.com
      • Purchaser/Owner name, address, and contact number
      • Serial number of the rod
      • Model name of the rod
      • Electronic images of the rod damage, rod label, and serial number
      • Rod cost for the SureSet Replacement Program is 50% of the listed retail price as stated on alxrods.com (effective July 1, 2022). 
      • Discontinued rod series or models (BOKU, EXPERT, VYRO, etc) are not eligible for the SureSet Replacement Program (effective July 1, 2022). Please contact us for options. 
      • Shipping cost for SureSet Replacement Orders is $30 in the US. Local pickup is available at no cost. SureSet orders may be combined with other purchases to qualify for free or promotional shipping rates (effective July 1, 2022).
      • Rods not registered require an additional $5 processing fee (effective July 1, 2016). Register your rod yourself here.
      • We will ship the rod where you want in the USA for the price above via UPS Ground. Contact us for 2nd Day or overnight delivery service.

      We will ship rods within one day of order, depending on stock availability. If the model rod is out of production, we will offer the closest comparable model from our current offering.

      ALX Rods is happy to offer rod repair services for all ALX Rods and many other brands through our Custom Shop.

      Services include:

      • Tip and guide repair
      • Grip replacement and repair
      • General rod reconditioning
      • Miscellaneous upgrades

      Please contact us direct at 866-628-5052 to discuss the repair and obtain an estimated cost. Repair costs will include parts, labor and return shipping charges. Costs are variable and based on the scope of the repair.